Ticket Number: HEA-NOC/20100520-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Interxion
Ticket Opened: 20100520 16:32 UTC+1 Problem Start: 20100520 15:02 UTC+1
Ticket Closed: 20100521 09:39 UTC+1 Problem End: 20100520 18:16 UTC+1
Interruption to commercial power supply in Interxion DUB1 Datacentre
Power supplied to HEAnet's Parkwest PoP is at risk.
20100520 15:46 OMG Interxion is currently experiencing power disruption in
their DUB1 Datacentre where HEAnet's Parkwest PoP is located. The site is
currently running on generator. Interxion Operations Staff are currently
investigating fault with the Grid Supplier. Updates to follow as we receive
20100520 17:23 OMG Interxion operation staff have isolated the fault to MV
circuit breaker in MV distribution board. Specialist MV switchgear vendor
is on route to site to investigate root cause - ETA 16:45 IST. Site will
remain on generator power until fault has been cleared.
20100521 09:27 OMG The fault with the MV breaker in the MV distribution
board has now been resolved. The site was restored to normal grid supply
at 18:16 IST.
All systems are back in normal operation and being monitored by Interxion
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20100520-2
HEAnet Limited. Registered in Ireland, No. 275301.