Ticket Number: HEA-NOC/20100324-4 Ticket Status: UPDATE
Ticket Type: scheduled Resolver: BT Ireland
Ticket Opened: 20100324 14:15 UTC Problem Start: 20100407 00:00 UTC+1
Ticket Update: 20100519 17:36 UTC+1 Problem End: 20100522 06:00 UTC+1
Site/line: Carlow College, IT Carlow, IT Tralee, NCAD, NUIM, RCSI,
Schools Network, Wexford
BT Ireland will be performing a series of co-ordinated planned engineering
works in order to complete a hardware upgrade programme on their core
network to ensure a better level of service to our customers.
This programme will run over 12 separate nights, each work will commence
at 00:01 for 6 hours on the date scheduled.
HEAN108201-Outage RCSI rcsi-sw2
HEAN108259-Outage IT Carlow itc-sw2
HEAN108259-Outage IT Carlow
HEAN107593-Outage NCAD cpe2-ncad
HEAN105011-Outage NUIM nuim-sw2
HEAN108349-Outage IT Tralee - UCC (decomissioned)
HEAN109886-Outage IT Tralee - CIT itt-sw1
RCSI: Loss of resilience due to outage on primary circuit for General IP
IT Carlow: Loss of resilience due to outage on backup circuits for General
IP, Commodity IP, An Cheim, ITC Wexford Campus
Carlow College: Loss of connectivity
NCAD: Loss of connectivity
NUIM: Loss of resilience due to outage on primary circuit for General IP
NUIM: Loss of connectivity to NUIM Kilkenny Campus, Marine Institute WiMAX
IT Tralee: Loss of resilience due to outage on backup circuits for General
IP, An Cheim
Schools High Speed: IT Tralee - UCC e-net interconnect
Please find below details of forthcoming Planned Engineering Works
scheduled to commence at 00:01 on 22/05/10. BT Notification: Please be
aware this work is postponed until further notice.
Please see details of Circuits impacted below
20100324 12:20 CS Opened ticket.
20100324 14:18 CS Fix affected list.
20100407 09:10 JB - Outage to IT Carlow circuit from 00:06 - 00:11 causing
a loss of connectivity to Carlow college and a loss of resilience to ITC.
Outage on circuit to RCSI from 00:52 - 01:22, 01:35 - 02:49, 03:01 - 03:28,
03:40 - 03:59 causing a loss of resilience to RCSI.
20100415 12:29 GL 15/04/2010 100415-INFRA-CAT1: HEAN105011-Outage NUIM
work completed between 00:15 and 00:21
20100423 09:27 BMA 100421-INFRA-CAT1 on 21-04-2010 was completed
100422-INFRA-CAT1 on 22-04-2010 wasn't fully completed due to an incident
on BT's network. This work will be rescheduled in a separate ticket.
20100424 17:41 GL BT PEW 100422-INFRA-CAT1 completed last night at 00:07
20100519 17:34 RH 100522-INFRA-CAT1 work has been postponed, ticket
updated to reflect this.
This ticket can be monitored at http://www.hea.net/tickets/20100324-4
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