Ticket Number: HEA-NOC/20100507-3 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20100507 10:45 UTC+1 Problem Start: 20100507 10:20 UTC+1
Ticket Update: 20100507 11:33 UTC+1 Problem End: 20100507 11:28 UTC+1
Connectivity loss with PAC (Postgraduate Applications Centre) in Galway
Airspeed circuit id: PAC-6002-01-01
(engineer in case is Marni)
20100507 10:38 DL open ticket, contact PAC to verify power is available
receiving confirmation that is the case. Contact circuit provider Airspeed.
20100507 10:49 DL phone call to Airspeed to speed log of case. Their
support is looking into the problem
20100507 11:22 DL phone call to Airspeed they see ARP packets entering one
end or their link but do not see them exiting the other end. They are
investigating to discard whether the source of the problem is on their or
Call PAC with update.
20100507 11:32 DL, connectivity restored. Phone Airspeed, source of
problem is recurrent problem in connection to PAC, they believe that
particular connection will have to be re engineered. Contact PAC to notify.
Will leave ticket open for cautionary 24 hours.
Time to Fix:
not known at the moment
This ticket can be monitored at http://www.hea.net/tickets/20100507-3
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