Ticket Number: HEA-NOC/20090814-8 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: BT Ireland
Ticket Opened: 20090814 16:39 UTC+1 Problem Start: 20090816 00:01 UTC+1
Ticket Closed: 20090817 09:52 UTC+1 Problem End: 20090816 12:00 UTC+1
Site/line: EPA, GEANT, IADT, IPA, Kilester VEC, Liberties VEC, NCAD,
NUIM, St. Angela's, Tipp Inst, UCD, Whitehall VEC
Under 090816-INFRA-CAT1-EPW BT Ireland have notified us of emergency works
scheduled on Sunday which will affect multiple sites. The works are to
performa a permanent repair to a cable recently damaged by a third party.
The following will experience loss of connectivity during the works:
UCD Carysfort (HEAN0302)
CDVEC Killester (HEAN107482)
CDVEC Whitehall (HEAN107467)
ISDN access to HEAnet videoconference gateway (HEAN103233)
The following will experience loss of resilience:
CDVEC Liberties (HEAN107499)
IADT (HEAN0308, HEAN104960)
NUIM (HEAN103306, HEAN105011)
St. Angelas (HEAN107521)
TippInst Thurles (HEAN107523)
HEAnet backbone (HEAN0305)
20090814 16:24 LT Opening ticket to track. Clients affected by outages have
been contacted directly.
20090816 11:44 GAR Added GEANT to the list of impacted sites.
Impacts to circuits seen as follows:
EPA: 00:22 - 00:22
GEANT: 00:23 - 02:43
IADT: 00:23 - 03:33
NCAD: 00:23 - 03:33
ITB: 00:24 - 03:33
NUIM: 00:22 - 02:44 (HEAN103306)
00:22 - 03:33 (HEAN105011)
Will hold ticket open for the remainder of the outage window, but it's
unlikely that any further impacts will be seen to customer connections.
20090817 09:46 GAR No further outages seen. BT confirm all work completed
successfully. This work was required due to the Luas build in Dublin.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20090814-8
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