Ticket Number: HEA-NOC/20090813-11 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20090813 13:15 UTC+1 Problem Start: 20090813 12:45 UTC+1
Ticket Update: 20090813 13:36 UTC+1 Problem End:
NUI have lost both of thier ciruit to HEAnet
No traffic to our from the student network
20090813 13:12 COC Contacted NUI who confirmed that they were not expecting
this outage. Contacted BT call ref:1-669719699 for an Alarm check
20090813 13:22 COC BT engineer is going onsite to NUI.
20090813 13:34 COC Access has been restored. This was caused by the BT
port going into error disable. BT are investigating why this happened.
Monitoring for 24 hours.
This ticket can be monitored at http://www.hea.net/tickets/20090813-11
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