Ticket Number: HEA-NOC/20090716-1 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: TeliaSonera
Ticket Opened: 20090716 10:57 UTC+1 Problem Start: 20090804 05:00 UTC+1
Ticket Closed: 20090804 10:07 UTC+1 Problem End: 20090804 06:30 UTC+1
IP Transit service PW Reference number: PWIC24723 will be impacted for
approximately 10 minutes for a software upgrade of the TeliaSonera
equipment in Dublin, between the hours of 05:00 and 06:30 on 4th Aug 2009.
All internet transit traffic will fail over to our alternate transit
provider, resulting in minimal impact to service for all clients.
20090716 10:53 GAR Created ticket to track and announce to clients.
20090727 16:48 GM
20090804 09:04 OMG Outage observed from 05:38 to 05:40 on the secondary
circuit (IC 126793).
20090804 10:06 OMG Telia have confirmed the work is completed. Closing
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20090716-1
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