Ticket Number: HEA-NOC/20090807-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20090807 09:28 UTC+1 Problem Start: 20090807 01:53 UTC+1
Ticket Closed: 20090807 09:43 UTC+1 Problem End: 20090807 06:42 UTC+1
Loss of connectivity on primary link to IADT this morning
None, traffic was carried by the secondary link
20090807 09:22 OMG Loss of connectivity on primary link to IADT this
morning. Suspect a problem with the BT GigE circuit HEAN104960. Have
logged a call with BT to see if they know the RFO. Ticket reference is
20090807 09:40 DL receive call from BT, fault due to hardware fault in one
of their transmission cards in the Dundrum exchange. The card has been
replaced and service restored at 06:45. Close ticket.
Time to Fix:
6 hours and 49 minutes
This ticket can be monitored at http://www.hea.net/tickets/20090807-1
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