Ticket Number: HEA-NOC/20090805-5 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20090805 10:44 UTC+1 Problem Start: 20090805 09:59 UTC+1
Ticket Update: 20090805 12:53 UTC+1 Problem End:
Site/line: Web Hosting, Web-Server, Wiki
SSH on samhain is unresponsive
Webhosting users are unable to connect to the server.
20090805 10:33 OMG Don Gourley reports that ssh on our webhosting platform
is failing. It appears that it has run out of entropy, which
ssh requires. Cannot access samhain by KVM or Console so it will require a
cold reboot. Access to all Dynamic hosted websites (Wikis, Drupal, Moodle
etc.) and sites behind pubcookie will be unavailable while we reboot.
20090805 11:36 OMG Reboot scheduled for 11:45.
20090805 12:06 OMG Samhain has not come back up properly after the reboot.
It has hardware problems. We are moving the IP to the backup server and
syncing the home directories from samhain.
20090805 12:39 OMG All websites have been migrated to the backup server,
Nollaig. Changes can be made to sites which use databases, however the
webtree is read-only currently. This is affecting some websites that
require write access to the webtree. We are continuing to restore these
sites to full access.
This ticket can be monitored at http://www.hea.net/tickets/20090805-5
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