Ticket Number: HEA-NOC/20090406-13 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20090406 23:24 UTC+1 Problem Start: 20090406 19:23 UTC+1
Ticket Update: 20090407 07:25 UTC+1 Problem End: 20090407 03:30 UTC+1
Site/line: IT Tralee
Chris Bradshaw of IT Tralee reports via Pageboy that main website is down.
Total site outage is observed by our monitoring, but no loss of power to
Spanning tree loop guard blocked itt-sw1 uplink on MST0 - not expected.
Loss of connectivity to IT Tralee.
20090406 23:06 CS Rang Chris to report connectivity (and website) is back.
Contacting BT for alarm check.
20090406 23:24 CS BT reference is 1-643922576, they will call back in
morning with RFO.
20090406 23:38 CS BT report emergency work is taking place on a Ciena node
in Cork (BT global reference for issue is 1-643584381). Circuit to ITT is
down again as of 23:32, but BT expect connectivity to be restored shortly.
20090407 07:20 MN BT report emergency work completed at 04:00. IT Tralee
circuit (HEA 108349) up since 03:30.
Time to Fix:
8 hours 7 minutes
This ticket can be monitored at http://www.hea.net/tickets/20090406-13
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