Ticket Number: HEA-NOC/20090411-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20090411 09:35 UTC+1 Problem Start: 20090411 09:10 UTC+1
Ticket Update: 20090412 10:30 UTC+1 Problem End: 20090411 09:16 UTC+1
Complete loss of connectivity to IADT for 6 minutes.
Complete loss of service to IADT for 6 minutes.
20090411 09:31 GAR Creating ticket to track. Confirmed it was not a power
failure on site. Will contact BT.
20090411 09:50 GAR Spoke with BT. They will take a look at their systems
and call back.
20090412 10:27 GAR Circuit dropped again at 3:31am and came back up 5
minutes later. In response to the alarms, BT were able to pinpoint and
replaced an M6 card on their Ciena node in Citywest and expect that this
will solve the problem. Card was replaced, causing a further 5 minute
outage at 08:30.
Holding ticket open for 24 hours to monitor.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20090411-1
HEAnet Limited. Registered in Ireland, No. 275301.