Ticket Number: HEA-NOC/20090213-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20090213 10:23 UTC Problem Start: 20090213 09:00 UTC
Ticket Update: 20090213 10:34 UTC Problem End: 20090213 10:30 UTC
Site/line: Video Conferencing
Lack of connectivity to the HEAnet video conferencing gateway.
Users cannot connect to the HEAnet gateway, this prevents a large number of
users from participating in video conferences.
20090213 10:08 BN System reported down at 09:45, currently being worked on
to restore service.
20090213 10:33 BN Rebooting the gateway server has solved the problem.
This ticket will be kept open for monitoring.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20090213-1
HEAnet Limited. Registered in Ireland, No. 275301.