Ticket Number: HEA-NOC/20080815-8 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080815 14:34 UTC+1 Problem Start: 20080815 13:00 UTC+1
Ticket Update: 20080818 12:59 UTC+1 Problem End:
Site/line: HEA-NOC, News, SixXS Tunnel Broker, VMware ESX
A local disk failure on the Server running SIXXS and News services.
The server requires a reboot to address the issues.
SIXXS and news services will be down during the reboot
20080815 14:26 AC - Creating ticket, troubleshooting issue.
20080815 15:06 AC - Server rebooted and SIXXS, news services back online
20080815 17:43 LT There are potentially some bad blocks on an internal
disk which will require further investigation and testing next week. This
work will involve an outage(s) and so will be scheduled in advance.
20080818 12:54 AC - Server failure, SIXXS and News server required reboot
and now back online. Troubleshooting with DELL, some emergency work
scheduled for tomorrow morning.
This ticket can be monitored at http://www.hea.net/tickets/20080815-8
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