Ticket Number: HEA-NOC/20080717-2 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20080717 09:55 UTC+1 Problem Start: 20080718 08:00 UTC+1
Ticket Closed: 20080815 13:14 UTC+1 Problem End: 20080718 08:52 UTC+1
Site/line: CAO, GMIT, GTI, IT Sligo, LYIT, St. Angela's, Galway PoP
NUI Galway will perform an on-load generator test on Friday morning on
infrastructure including the HEAnet PoP in Galway.
Equipment is connected to UPS, and so no interruption is expected, but
service should be considered at-risk for the period.
20080717 09:54 DW Open ticket.
20080718 08:59 MMN The generator test resulted in multiple unplanned
outages, Affecting CAO,GMIT,GTI,ITS,Lyit and Stacs.
The outage started at 08:02 and resulted in loss of connectivity resulting
in failure of general ip and commodity connections.
Connections were re-established at 08:52
A PDU is suspected as being the source of the power outage and is being
20080815 13:11 GAR The issue has been traced back to the power provision
within the Galway PoP. Rectification of the situation will require
installation of new PDUs and verification that all HEAnet PDUs are powered
from the UPS with generator support. These works will be tracked in
separate tickets. Closing.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080717-2
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