Ticket Number: HEA-NOC/20080729-4 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: BCFE
Ticket Opened: 20080729 11:35 UTC+1 Problem Start: 20080729 11:20 UTC+1
Ticket Closed: 20080801 10:35 UTC+1 Problem End: 20080801 10:30 UTC+1
Both the primary and secondary link to BCFE have dropped
Connections to and a from BCFE
20080729 11:33 KD Attempted to contact BCFE but phones are engaged.
20080730 15:53 GAR Connection is still down. Called BCFE again, but only
managed to leave a voicemail. Follow-up e-mail sent to technical contacts.
20080801 10:34 KD BCFE have made contact. There was a large power outtage,
but main contact was on holidays so only powered kit back on today. Closing
Time to Fix:
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