Ticket Number: HEA-NOC/20080808-5 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20080808 13:00 UTC+1 Problem Start: 20080808 12:39 UTC+1
Ticket Update: 20080813 17:52 UTC+1 Problem End: 20080813 17:45 UTC+1
Site/line: CAO, DNS
CAO secondary DNS server no doing name resolution.
No redundancy in name resolution
20080808 12:57 DL Open ticket and start investigation
20080808 13:06 DL Primary DNS is not updating secondary DNS. Asked to
verify primary DNS configuration.
20080813 14:36 LT The secondary nameserver (ns.heanet.ie) is still unable
to transfer the cao.ie zone file from the primary (ns.cao.ie). We are in
contact with CAO to resolve this issue and are currently awaiting a call
from them to troubleshoot further.
In the meantime the secondary zone file on ns.heanet.ie has expired and so
DNS resolution is via ns.cao.ie directly.
20080813 17:49 LT Syntax errors in the zone file have now been corrected
and secondary has successfully transferred the zone. Will continue to
monitor for a day or so.
Time to Fix:
Not known at the moment
This ticket can be monitored at http://www.hea.net/tickets/20080808-5
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