Ticket Number: HEA-NOC/20080805-6 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20080805 13:29 UTC+1 Problem Start: 20080805 13:18 UTC+1
Ticket Update: 20080805 13:48 UTC+1 Problem End:
Site/line: Liberties VEC
The connection to CDVEC Liberties went down at 13:18
No connectivity to/from CDVEC Liberties
20080805 13:18 JB - Connection went down. Called the site they have
confirmed no local problems with power.
20080805 13:40 JH Reported the problem to BT. They have requested we
reboot the MTU before they do any testing. Their ticket reference is
20080805 13:46 JH I have called Liberties CEF and there are no staff
available to reboot or check the equipment until the 24th of August.
This ticket can be monitored at http://www.hea.net/tickets/20080805-6
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