Ticket Number: HEA-NOC/20080805-6 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080805 13:29 UTC+1 Problem Start: 20080805 13:18 UTC+1
Ticket Closed: 20080811 09:26 UTC+1 Problem End: 20080805 14:11 UTC+1
Site/line: Liberties VEC
The connection to CDVEC Liberties went down at 13:18
No connectivity to/from CDVEC Liberties
20080805 13:18 JB - Connection went down. Called the site they have
confirmed no local problems with power.
20080805 13:40 JH Reported the problem to BT. They have requested we
reboot the MTU before they do any testing. Their ticket reference is
20080805 13:46 JH I have called Liberties CEF and there are no staff
available to reboot or check the equipment until the 24th of August.
20080805 14:24 JH Connectivity returned at 14:11
20080805 14:32 JH BT called they had the incorrect Eircom ID for the link
and were having problems reporting it to Eircom. Since the link has
returned I asked for a RFO.
20080805 16:19 JH Eircom have report no alarms on their transmission
20080811 09:23 JH The problem has not reoccurred. Closing ticket
Time to Fix:
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