Ticket Number: HEA-NOC/20080830-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20080830 09:42 UTC+1 Problem Start: 20080830 08:57 UTC+1
Ticket Update: 20080830 20:25 UTC+1 Problem End:
IADT have lost Connectivity
20080830 09:40 COC Contacted IADT to see if they are going through planned
20080830 10:45 COC IADT are going onsite to check if there are any power
issues and to check physical cabling.
20080830 12:03 COC Logged call with BT, IADT will be able to check
physical connections after lunch
20080830 12:35 COC BT believe this maybe down to a faulty card and are
going out onsite to replace it.
20080830 14:17 COC Card has been replaced. BT circuits need to be rebuilt.
20080830 16:35 COC BT need to replace cards in Dundrum and Esatx. Awaiting
further update from BT
20080830 18:16 COC BT have suffered another major outage which is
affecting the resolution time on IADT's circuit
20080830 20:23 COC BT hope to have this resolved by Sunday Mid-day
This ticket can be monitored at http://www.hea.net/tickets/20080830-2
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