Ticket Number: HEA-NOC/20080509-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: ESBT
Ticket Opened: 20080509 16:49 UTC+1 Problem Start: 20080509 16:30 UTC+1
Ticket Update: 20080510 08:17 UTC+1 Problem End: 20080509 18:11 UTC+1
Site/line: Blanchardstown PoP
A 10G link between the Blanchardstown services PoP and the KP PoP has gone
Loss of resilience to Blanchardstown PoP, Co-lo customers
20080509 16:42 GM Investigating
20080509 17:17 GM ESBT have confirmed that there are ongoing emergency
fibre repairs in the area due to fibre being dug up by a third party.
20080509 17:19 GM Changed ticket distribution to public.
20080510 08:12 DL ESBT raises Emergency works notice at 20080509 17:20
with ID 455201. Work to be carried out between 1800 hrs - 2200hrs on
Friday 9th May.
Affected circuit does recover on 20080509 at 18:11, service restored.
Leave ticket open for additional 24h to monitor.
Time to Fix:
1h and 40 minutes
This ticket can be monitored at http://www.hea.net/tickets/20080509-4
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