Ticket Number: HEA-NOC/20080528-6 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: RIA
Ticket Opened: 20080528 15:02 UTC+1 Problem Start: 20080528 14:50 UTC+1
Ticket Closed: 20080528 15:09 UTC+1 Problem End: 20080528 15:03 UTC+1
RIA report that they are having issues connecting out from their network.
The CPE router is accessible, but no traffic appears to be passing the
No traffic via the RIA firewall, effectively meaning no traffic to or from
20080528 14:59 BN Confirmed with RIA that our on-site equipment was
accessible and that issue appears to be internal. They are investigating.
20080528 15:07 BN Connectivity has been restored to the RIA after the
firewall was rebooted.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080528-6
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