Ticket Number: HEA-NOC/20080528-6 Ticket Status: OPEN
Ticket Type: unscheduled Resolver: RIA
Ticket Opened: 20080528 15:02 UTC+1 Problem Start: 20080528 14:50 UTC+1
Ticket Update: 20080528 15:02 UTC+1 Problem End:
RIA report that they are having issues connecting out from their network.
The CPE router is accessible, but no traffic appears to be passing the
No traffic via the RIA firewall, effectively meaning no traffic to or from
20080528 14:59 BN Confirmed with RIA that our on-site equipment was
accessible and that issue appears to be internal. They are investigating.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080528-6
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