Ticket Number: HEA-NOC/20080412-3 Ticket Status: OPEN
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080412 12:02 UTC+1 Problem Start: 20080412 11:14 UTC+1
Ticket Update: 20080412 12:02 UTC+1 Problem End:
Site/line: Tony Ryan Academy
Loss of connectivity to Tony Ryan Academy at 11:14
Tony Ryan Academy Unreachable
20080412 11:54 GL Left a voice mail and email to James Healy in DCU.
Awaiting reply. Rang NTL to ask if they were aware of this outage and if
any maintenance was going on. No maintenance scheduled and they are aware
of the outage. According to their monitoring tool, the outage looks like
it occurred at the Tony Ryan end. Will not ask NTL to check fibre until we
know what the situation on the Tony Ryan end
This ticket can be monitored at http://www.hea.net/tickets/20080412-3
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