Ticket Number: HEA-NOC/20080327-6 Ticket Status: UPDATE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20080327 15:42 UTC Problem Start: 20080411 07:30 UTC+1
Ticket Update: 20080411 13:34 UTC+1 Problem End: 20080411 10:00 UTC+1
Site/line: DIAS, ICHEC, RTE, Schools Network, TCD, TSSG, WIT,
Blanchardstown PoP, Co-location
Installation of additional bluenet multi-layer switch (7600) at
Loss of resilience on national backbone and to Blanchardstown
hosting/co-location centre. Traffic to the hosting centre can be
considered to be at risk during this period, this includes customers with
LAN extension links to our co-location facility.
20080327 15:16 TG Opening ticket
20080408 21:55 TG This work has now been postponed due to an unforeseen
issue migrating a customer off a TenGig interface. Further details at
20080409 17:38 TG This installation has now been scheduled for this Friday
the 11th at 7:30am.
20080411 13:31 BN Work was completed within window and the new 7600 is now
in place, providing equipment resilience to the Services PoP. Between
08:00 - 09:16 there was intermittent connectivity issues to the Services
network due to a MTU issue. This was resolved at 09:16 and traffic has
been routing normally since. This will be monitored for at least
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080327-6
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