Ticket Number: HEA-NOC/20080410-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20080410 09:34 UTC+1 Problem Start: 20080409 20:40 UTC+1
Ticket Update: 20080410 12:29 UTC+1 Problem End: 20080410 11:50 UTC+1
GTI have suffered a complete loss of connectivity.
The layer3 interfaces appear up on the core routers but L2 interfaces
show input errors.
20080410 09:27 GM Currently investigating the issue.
20080410 09:55 GM Ticket logged with circuit provider, ref# 1-577319771.
20080410 11:44 GM Enet (as the last mile provider) have confirmed there
are issues on the link since ~20:40 last night. They suggest that someone
on site should power-cycle the enet termination equipment there.
20080410 11:56 GM A power cycle of the enet termination equipment has
resolved the issue. RFO requested from provider, leaving ticket open to
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080410-1
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