Ticket Number: HEA-NOC/20080407-3 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20080407 12:28 UTC+1 Problem Start: 20080407 11:55 UTC+1
Ticket Update: 20080407 15:19 UTC+1 Problem End:
Site/line: NCIRL, RCSI, Tipp Inst
At 11:55 three STM-1 circuits failed. These circuits are providing primary
connectivity for TippInst and RCSI, and backup connectivity for NCIRL.
TippInst and RCSI service switched over to the backup 2Mbit/s circuits
which is now providing limited connectivity. NCIRL are suffering reduced
20080407 12:11 GM Opened ticket with circuit provider (BT). Ticket
20080407 14:38 GM BT are continuing to investigate this issue, no update
on a resolution time is available.
20080407 15:17 GM BT believe the problem may be a faulty card on their
transmission equipment in Citywest, however they are in the process of
testing to confirm. No definite time frame to resolution.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080407-3
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