Ticket Number: HEA-NOC/20080112-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Smart Networks
Ticket Opened: 20080112 10:48 UTC Problem Start: 20080112 00:09 UTC
Ticket Closed: 20080220 12:34 UTC Problem End: 20080117 15:08 UTC
Multiple flaps on BFCE circuit:
down: 00:09, up: 00:14
down: 02:46, up: 02:50
Intermittent loss of connectivity for BFCE.
20080112 10:15 GAR Created ticket to track.
20080114 10:33 JH I have called BCFE and they are not aware of any local
issue that may have caused the problem. I called SMART Telecom to report
the problem, waiting for a call back.
20080114 11:17 JH SMART Telecom have reported that a power outage in RTE
caused the problem. They are waiting to hear from RTE on the cause of the
20080117 12:28 JH BCFE's link is currently down. I have call SMART Telecom
and am waiting for a call back from an engineer.
20080117 12:31 JH SMART Telecom say the outage is caused by power issues
in their Donnybrook site.
20080117 15:14 JH The BCFE link returned at 15:08:25. Waiting for a RFO
20080123 11:51 COC Contacted SMART again for RFO.
20080123 14:57 GAR SMART responded and detailed that they would make an
RFO available tomorrow morning, at the latest.
20080124 11:47 GAR RFO received for the first outages, on 12/Jan/2008. No
reason given for the outages on the 17th. Requested that an RFO be
provided for the outage on the 17th.
20080220 12:32 GAR No further information received. Future outages in
separate tickets. Closing this one.
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