Ticket Number: HEA-NOC/20080121-9 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20080121 15:45 UTC Problem Start: 20080206 08:00 UTC
Ticket Closed: 20080212 14:38 UTC Problem End: 20080206 09:00 UTC
Site/line: DIAS, RCSI
IOS upgrades required for switches at DIAS (Fitzwilliam Place) and RCSI
Loss of connectivity while the router reloads.
20080121 15:42 GL Contacted clients about planned maintenance. Date and
time confirmed. Opening ticket.
20080206 09:03 PC - Both switches were upgraded as planned. As expected
DIAS Fitzwilliam Place experienced a 2 min outage whilst a reload of the
switch took place. This occured between 08:57-08:59, within the scheduled
window. Service at RCSI uses a different link and was unaffected by the
reload of the switch there.
Ticket will be kept open for 24 hours to ensure stability.
20080212 14:38 GL Stable. Closing ticket
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080121-9
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