Ticket Number: HEA-NOC/20080207-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: TCD
Ticket Opened: 20080207 09:54 UTC Problem Start: 20080207 09:22 UTC
Ticket Closed: 20080208 12:59 UTC Problem End: 20080207 09:39 UTC
Site/line: DIAS, DIT, HEA-NOC, NUIG, Oireachtas, RIA, SVUH, TCD, UCD
TCD were performing a UPS & generator test at 09:20. The UPS did not keep
systems up for long enough for the generator to kick in. This caused a
brief loss of power to all systems in the TCD PoP.
Loss of resiliency or connectivity to all of the listed sites. Any loss of
connectivity was ~5 minutes.
20080207 09:44 BN All devices have had power restored. All traffic flowing
as expected. Some devices in TCD itself are still down. TCD will be
investigating the cause of the failure and working to ensure it does not
reoccur. Ticket being kept open for monitoring.
20080208 12:58 BN All circuits have been stable for over twenty-four
hours. TCD are working to ensure that installed UPS' will be able to take
the required load.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080207-2
HEAnet Limited. Registered in Ireland, No. 275301.