Ticket Number: HEA-NOC/20080213-4      Ticket Status: CLOSE
Ticket Type:   scheduled               Resolver:      Global Crossing
Ticket Opened: 20080213 11:02 UTC      Problem Start: 20080226 23:04 UTC
Ticket Closed: 20080227 08:49 UTC      Problem End:   20080226 23:19 UTC

Site/line:     Global Crossing-CW STM-16

Problem Description:
Global Crossing have requested a maintenance window to replace a hardware
component on their router. The HEAnet circuit which lands on this router
is a 2.5Gbps general  transit connection.

Problem Effects:
During the maintenance window, traffic will re-route over alternative
transit circuits, including a second Global Crossing link.

Problem History:
20080213 10:53 BB

20080227 08:48 DL Maintenance completed as expected. Close ticket.

Time to Fix:
15 min

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This ticket can be monitored at http://www.hea.net/tickets/20080213-4

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