Ticket Number: HEA-NOC/20080213-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080213 09:19 UTC Problem Start: 20080213 06:07 UTC
Ticket Closed: 20080219 15:15 UTC Problem End: 20080213 09:55 UTC
Site/line: Video Streaming
HEAnet provides infrastructure to broadcast live and archived streams.
Currently both servers providing this service are down.
Live and archived streams are unavailable
20080213 09:13 BB Investigating using OOB access
20080213 09:45 BB Both servers were rebooted and normal service resumed.
20080219 15:14 BB Diagnosed BIOS problems following regular update/patch
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080213-1
HEAnet Limited. Registered in Ireland, No. 275301.