Ticket Number: HEA-NOC/20080209-6 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: IUA
Ticket Opened: 20080209 21:11 UTC Problem Start: 20080209 14:51 UTC
Ticket Update: 20080211 09:47 UTC Problem End:
Date/Time: Sat Feb 9 14:51:28 GMT 2008
loss of connectivity to IUA
20080209 21:03 RH
20080211 09:33 BB Looks like a routing loop exists on the IUA subnet,
20080211 09:35 RH
20080211 09:36 BB Routing loop looks like normal result of a problem with
the IUA's LAN switch
20080211 09:45 BB Traced problem with client to malfunctioning power to
the LAN NetGear firewall. Client plugged the netgear into a different
power outlet and normal service has resumed. Monitoring for 24 hours.
This ticket can be monitored at http://www.hea.net/tickets/20080209-6
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