Ticket Number: HEA-NOC/20080129-10 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20080129 17:55 UTC Problem Start: 20080206 09:00 UTC
Ticket Closed: 20080207 12:02 UTC Problem End: 20080206 10:00 UTC
Site/line: GEANT, JANET, Citywest PoP
The SNMP management module on the centralised DC power source requires
upgrading. This will allow advanced monitoring of environmental and
performance information of the DC rectifiers.
No interruption to power output is required for this upgrade.
Not service affecting.
Minimal risk of losing DC power to ADVA and DC routing equipment.
20080129 17:47 GAR Created ticket to track change.
Notified Citywest DC and requested access for contractors.
20080204 17:59 GM There is a slight risk of a momentary loss of DC power
in the Citywest PoP affecting the the following equipment.
Dante Juniper & Nortel, HEAnet ADVA, JANET Ciena.
20080206 09:06 GAR Powerserv are on site and are beginning work.
20080206 10:01 GAR Work completed and new module installed. No
interruptions to DC power. Will hold ticket open to monitor for a short
period to ensure no interruption to power occurs.
20080207 12:01 GAR All seems well with new SNMP module in last 24 hours.
Declaring success and closing ticket.
Time to Fix:
1h 00m (estimated)
This ticket can be monitored at http://www.hea.net/tickets/20080129-10
HEAnet Limited. Registered in Ireland, No. 275301.