Ticket Number: HEA-NOC/20080229-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080229 11:41 UTC Problem Start: 20080229 11:05 UTC
Ticket Update: 20080229 12:38 UTC Problem End: 20080229 11:35 UTC
A server problem has rendered the listserv service unavailable.
Listserv service unavailable
20080229 11:39 GAR Opened ticket to track investigation.
20080229 12:23 GAR the Real Time Clock had leapt forward by some 20 years,
to 22nd Dec 2028. This meant that Listserv may have decided to expire
lists, or inform users that it was time for their accounts to be renewed.
An investigation is ongoing as to what the impact of this has been, and we
are taking steps to ensure that this bug that resets the clock far into the
future does not recur.
20080229 12:35 RG Upgraded VMware tools on the listserv virtual machine to
the most recent version. Also enabled paravirtualisation performance
enhancements for the VM - this should resolve the underlying clock issue.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080229-4
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