Ticket Number: HEA-NOC/20080224-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20080224 09:06 UTC Problem Start: 20080224 05:19 UTC
Ticket Closed: 20080225 17:18 UTC Problem End: 20080224 11:23 UTC
Site/line: HETAC, HRB
Two ethernet leased lines in the Mount Street area (connecting HETAC and
HRB to HEAnet's Citywest POP) are reporting down.
All internet traffic to and from both HRB and HETAC is affected.
20080224 08:58 BB Called BT to investigate the problem. BT report that a
trunk circuit in the Fenian Street exchange has been identified as broken,
and an engineer is going to site for further investigation/repair. They
estimate the engineer will arrive in the exchange at 10am, when further
info will be available.
20080224 12:09 BB BT Have repaired the broken trunk circuit, and normal
service has resumed. Confirmed both lines are up with BT repair engineer.
20080225 17:18 BB Circuits have been trouble free for > 24 hours
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20080224-1
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