Ticket Number: HEA-NOC/20080112-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Smart Networks
Ticket Opened: 20080112 10:48 UTC Problem Start: 20080112 00:09 UTC
Ticket Update: 20080117 15:15 UTC Problem End:
Multiple flaps on BFCE circuit:
down: 00:09, up: 00:14
down: 02:46, up: 02:50
Intermittent loss of connectivity for BFCE.
20080112 10:15 GAR Created ticket to track.
20080114 10:33 JH I have called BCFE and they are not aware of any local
issue that may have caused the problem. I called SMART Telecom to report
the problem, waiting for a call back.
20080114 11:17 JH SMART Telecom have reported that a power outage in RTE
caused the problem. They are waiting to hear from RTE on the cause of the
20080117 12:28 JH BCFE's link is currently down. I have call SMART Telecom
and am waiting for a call back from an engineer.
20080117 12:31 JH SMART Telecom say the outage is caused by power issues
in their Donnybrook site.
20080117 15:14 JH The BCFE link returned at 15:08:25. Waiting for a RFO
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