Ticket Number: HEA-NOC/20080102-1 Ticket Status: OPEN
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20080102 09:03 UTC Problem Start: 20080102 07:14 UTC
Ticket Update: 20080102 09:03 UTC Problem End:
Site/line: Galway PoP
Client circuits connected to Galway PoP either primary or secondary are
down, suspected power failure. ADVA alarms show Galway Power Supply
Loss of connectivity/resiliency to all connected at Galway PoP
20080102 08:57 GL Tried ringing Tom Regan several times at Galway PoP to
investigate. Phone line has been engaged for 15 minutes. This could
suggest a poer failure onsite. Contacting clients to inform them of issue.
This ticket can be monitored at http://www.hea.net/tickets/20080102-1
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