Ticket Number: HEA-NOC/20080104-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Siemens
Ticket Opened: 20080104 09:31 UTC Problem Start: 20080104 01:55 UTC
Ticket Update: 20080104 16:15 UTC Problem End:
Letterkenny Elastic store overflow at receiver on slot UCH-1-3-3 on
Leterkenny ADVA FSP 3000 node. Alarms occurred at 01:55 and are still
Loss of resiliency for ly-enet-sw1 node. All traffic is being routed over
second interface. No loss of connectivity to LYIT.
However when card is reseated, LYIT and IT Sligo will lose connectivity
for a brief period.
20080104 09:26 GL Opening ticket. Emailing Siemens
20080104 10:18 GAR Ticket opened with Nokia-Siemens. Ticket ref:
20080104 12:10 GAR Call received from Nokia-Siemens. They are looking at
the fault raised with a view to rectifying. They will update us with their
20080104 16:12 GL Rob Harrison from Siemens will be onsite to reseat a
line card between 12pm and 2pm. This will cause a brief outage to LYIT and
IT Sligo. Rang LYIT, got an answer, no problems. Rang IT Sligo, no answer,
left voicmail explaining situation.
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