Ticket Number: HEA-NOC/20070831-5 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Tipp Inst
Ticket Opened: 20070831 12:42 UTC+1 Problem Start: 20070831 12:27 UTC+1
Ticket Closed: 20070903 12:22 UTC+1 Problem End: 20070903 09:58 UTC+1
Site/line: Tipp Inst
Outage to TippInst.
Connectivity/Resilience to/from TippInst. Traffic is flowing over backup
20070831 12:27 BMA TippInst cwt line down, traffic flowing over backup
20070831 12:39 BMA Contacted GRyan, no work on campus, but roadworks are
ongoing around the town.
20070831 12:59 BMA Contacted BT, Ticket ref 1-510964471 Suggested a reboot
of the equipment.
20070831 13:25 BMA BT called to say they're checking transmissions, no
20070831 13:57 CS BT see a Higher Path Signal fault which they say
suggests a problem at the client site as they can see no traffic from it.
Contacting Tipp Inst.
20070831 14:39 CS Left message with John Dunne.
20070831 16:23 CS Can't reach Tipp Inst contacts by phone, have sent an
20070903 12:20 BN Outage was due to a faulty PSU on the client side
equipment in Tipperary Institute. This fault has been resolved locally
and the link came back at 09:58.
Time to Fix:
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