Ticket Number: HEA-NOC/20070913-3 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20070913 11:50 UTC+1 Problem Start: 20070913 11:34 UTC+1
Ticket Closed: 20070917 09:46 UTC+1 Problem End: 20070913 11:54 UTC+1
Site/line: INEX, KP - Cork GE (HEAN0125), Kilcarbery Park PoP
The core router in the Kilcarbery Park POP has rebooted without notice. All
circuits and peerings through this router have been affected.
Production traffic to/from INEX, Janet and Global Crossing (Internet
Transit) has been affected, but traffic has rerouted via alternative
paths. Increased latency and some brief packet loss will have affected end
20070913 11:39 BB Investigating the reboot.
20070913 13:26 BB A router mis-configuration caused a CPU crash, and the
standby processor activated. All peerings were dropped, while the standby
CPU booted. Monitoring for further problems.
20070917 09:46 GAR Since service restoration, all traffic has been routing
normally and service has been uninterrupted. Closing ticket.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20070913-3
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