Ticket Number: HEA-NOC/20070830-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Colt
Ticket Opened: 20070830 09:55 UTC+1 Problem Start: 20070830 07:21 UTC+1
Ticket Closed: 20070903 11:59 UTC+1 Problem End: 20070830 12:30 UTC+1
The HEAnet GD5 office backup link is down. Appears to be the COLT link from
GD5 to DEG.
Loss of resilience to HEAnet GD5 office.
20070830 09:38 CS Reporting problem to COLT, ticket no. 360730.
20070830 11:51 CS Colt engineer will be on site in GD5 in 20 mins.
20070830 12:32 BMA Colt engineer onsite - reports that the power tripped
20070830 12:37 BN Power restored to the Colt cab and the circuit is now
operational. This will be monitored for twenty-four hours.
20070830 13:40 GAR Call from Charlotte in Colt, to check that connectivity
has been restored. I informed her that the circuit was up but to please
monitor on their side for 24 hours also. She agreed to hold the ticket
open for 24 hours monitoring.
20070903 11:55 CS Line has been stable, closing ticket.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20070830-1
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