Ticket Number: HEA-NOC/20070914-5 Ticket Status: UPDATE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20070914 11:20 UTC+1 Problem Start: 20070919 07:30 UTC+1
Ticket Update: 20070926 11:37 UTC+1 Problem End: 20070919 09:30 UTC+1
Site/line: An Cheim, DCU, DIAS, DIT, HEA, IT Athlone, IT
Blanchardstown, IT Carlow, IT Cork, IT Dundalk, IT Sligo,
ITTallaght, LIT, LYIT, Mater Dei, NUIM, RIA, RTE, Tony Ryan
Academy, UCD, UL Outreach Centre, WIT, Blanchardstown PoP,
Kilcarbery Park PoP
IOS upgrades required for Core router. This update will allow switching and
mpls features on the same physical interface
Loss of connectivity while the router reloads. Each outage should be no
longer than 5 - 7 mins
20070914 10:58 COC Planned updates. Opened Maintenance Window
20070919 08:15 COC galway IOS update failed. Loss of connection to an
cheim, LYIT , IT sligo. Trouble shooting.
20070919 10:40 GAR This problem is still ongoing. Problems with both disk0
and disk1 resulted in no bootable image being on the router. Flash memory
has been replaced and a temporary image is being installed on the router
to restore services. Estimated time to restoration of services is
approximately 30 minutes.
20070919 11:51 GAR Service is restored, though the router is in a degraded
state and running with a single SUP card. This means the router has no
All traffic is routing correctly to all sites.
Replacement equipment is en-route to the router site in Galway and should
be there within hours. No further service interruptions are expected.
Remaining routers will not be upgraded until a root cause analysis has
20070924 10:38 COC Root cause analysis determined that this was due to a
corrupted image and a corrupted flash card. Remaining routers will be
upgraded on Wednesday 26th September at 07:00. Outage to clients should be
no longer than 10 mins each.
An Cheim, LIT, Outreach, Limerick School of Art & design, Mary Immaculate,
NUIM, HEA, IT Blanchardstown, DCU, TCD, DIAS, HEAnet, DIAS, DIT (Eccles,
Bolton Street, Grange Gorman,Aungier) Digital Depot, Oireachtas, RIA,
UCD, RTE, St. Vincents Hospital, RCSI, IT Tallaght, Tony Ryan, amanch.
20070925 18:01 COC Final hardware check revealed 3 more failures.
Postponing updates until these issues are resolved
20070926 11:37 COC Replacement hardware has been sent to affected
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