Ticket Number: HEA-NOC/20070918-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20070918 08:34 UTC+1 Problem Start: 20070917 23:32 UTC+1
Ticket Update: 20070924 08:38 UTC+1 Problem End:
Site/line: Web Hosting, Web-Server
The apache instance used for the web-hosting service (distinct from
www.heanet.ie) became unresponsive.
Availability of hosted websites
20070918 08:31 BS sent a HUP signal to parent process, websites became
20070920 08:24 BS problem occurred again, webhosted sites down from 06:20
20070924 08:37 BS problem occured twice over the weekend, and apache was
unresponsive on helene this morning.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20070918-1
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