Ticket Number: HEA-NOC/20070920-11 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20070920 15:02 UTC+1 Problem Start: 20070920 14:50 UTC+1
Ticket Update: 20070920 17:04 UTC+1 Problem End:
Loss of connectivity to Georgia Tech Ireland (Athlone) via BT circuit from
20070920 15:00 OB BT report an alarm on HEAnet facing port in Galway PoP
(ref 1-516647701) Requesting remote-hands patching inspection between BT
mux and HEAnet switch in Galway PoP.
20070920 15:34 OB BT have replacement card in Galway stores & are
arranging immediate swapout.
20070920 16:08 OB BT call back - they're not so sure the problem is in
Galway. e|net, who provide the local tail for this BT managed service in
Athlone, reported a power issue on a mux at the e|net <-> BT hand off
point. BT continuing to investigate.
20070920 17:03 OB Power issue in GTI suspected as culprit for outage.
Unable to contact GTI contacts to confirm.
This ticket can be monitored at http://www.hea.net/tickets/20070920-11
HEAnet Limited. Registered in Ireland, No. 275301.