Ticket Number: HEA-NOC/20070606-10 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: DCU
Ticket Opened: 20070606 23:24 UTC+1 Problem Start: 20070606 22:40 UTC+1
Ticket Closed: 20070619 11:31 UTC+1 Problem End: 20070607 00:01 UTC+1
Site/line: Crumlin VEC, DCU, GDA, Hermes, IEDR, IT Blanchardstown,
Kilester VEC, Liberties VEC, NQAI, TCD, Whitehall VEC,
Connectivity has been lost to the DCU PoP. This is likely due to power
reasons, but this is not confirmed. Outage affects both IP and MPLS
Full loss of conectivity to:
Crumlin CDVEC, DCU, GDA, IEDR, Killester CDVEC, Liberties CDVEC, NQAI &
Loss of resilience to:
HEAnet's Services PoP, ITB & TCD.
20070606 23:05 BN Contact DCU out-of-hours contact, but they are unsure of
cause of outage. No PoP access will be possible until the morning of
Thursday 7th June. Onsite contacts will investigate the outage at that
time and liaise with the HEAnet NOC to restore service. Out of Band
access to the equipment has been tried and failed. BT have seen all of
the Bluenet equipment go down and have issued ticket 1-489477250.
20070606 23:51 BN DCU report that the cause of outage was a small fire on
one of their UPS devices. They are currently waiting for the smoke to
clear, then they will bypass the device and restore power to the PoP.
This is estimated to happen before 01:00 on Thursday 7th June.
20070607 00:23 BN All devices back online by 00:01 on Thursday 7th June.
Connectivity has been restored to all sites. PoP contacts in DCU will
follow up with the NOC later this morning.
20070607 10:24 COC DCU are in the process of sourcing a new UPS. They will
inform us once this has been put in place.
20070607 17:51 OMG James Healy rang to say that a new UPS would be
delivered tomorrow to DCU. There is some work required before they install
it, so he will notify us before the replace the unit.
20070619 11:31 BN PoP has been operational for over a week. Installation
of new equipment will be covered under a new ticket when it is arranged.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20070606-10
HEAnet Limited. Registered in Ireland, No. 275301.