Ticket Number: HEA-NOC/20070211-5 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: UCD
Ticket Opened: 20070211 19:10 UTC Problem Start: 20070211 16:52 UTC
Ticket Closed: 20070213 11:31 UTC Problem End: 20070211 17:19 UTC
Loss of connectivity to UCD.
No connectivity over primary link, although no link errors or OSPF
problems were observed. Traffic did not route over backup link. Monitoring
detected one internal UCD address as up (www.ucd.ie) but another
(ntp1.ucd.ie) as down.
Traffic to/from UCD.
20070211 19:07 CS Appears outage may have been due to local problem.
20070213 11:24 BN Further investigation by UCD points at the router that
lands the primary connection. The router appears to have stopped
forwarding traffic, but routing did not fail over to the other connection.
They will continue to work on this problem with their support providers.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20070211-5