Ticket Number: HEA-NOC/20070211-6 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20070211 19:47 UTC Problem Start: 20070211 16:48 UTC
Ticket Update: 20070211 20:59 UTC Problem End: 20070211 17:24 UTC
Site/line: NCAD, NCIRL, NUIM, RCSI, Tipp Inst
Loss of connectivity to: NUIM, NCI, NCAD
Loss of resilience to: Tipp.Inst, traffic re-routed over backup serial
link with degraded performance. However, www.tippinst.ie was also
Loss of resilience, then connectivity to: RCSI. Traffic re-routed over
backup serial link at degraded performance. Backup serial line was down
for ~3 minutes.
Traffic to/from affected clients.
20070211 19:20 CS Investigating.
20070211 20:55 CS Requested alarm check from BT, gave all affected circuit
IDs. BT reference number is 1-452218121
This ticket can be monitored at http://www.hea.net/tickets/20070211-6