Ticket Number: HEA-NOC/20060823-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20060823 14:57 UTC+1 Problem Start: 20060823 14:42 UTC+1
Ticket Update: 20060823 15:50 UTC+1 Problem End:
Site/line: St. Angela's
The circuit to St. Angelas College has transitioned down.
All traffic to/from St. Angelas college is affected.
20060823 14:51 BB Left message with St. Angelas, escalating to BT
20060823 14:55 BB Called fault in to BT for investigation - received
problem tracking number 1-349287466. Status P1 assigned, for immediate
attention of the NMC.
20060823 15:04 BB Circuit has transitioned up, and traffic is being routed
20060823 15:34 BB BT report that they have observed an alarm on the
circuit at 14:31, originating from their Galway equipment.
20060823 15:49 BB Circuit has transitioned down again.
This ticket can be monitored at http://www.hea.net/tickets/20060823-4