Ticket Number: HEA-NOC/20060817-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: IT Athlone
Ticket Opened: 20060817 10:23 UTC+1 Problem Start: 20060816 16:30 UTC+1
Ticket Update: 20060821 10:44 UTC+1 Problem End:
Site/line: IT Athlone
Problems reaching www.ait.ie
Users trying to reach www.ait.ie
20060817 10:17 OMG Our monitoring tools have been unable to reach
www.ait.ie since yesterday afternoon. General connectivity to IT Athlone
appears to be okay. I have emailed Ian and Martin to see if they know of
anything locally that might be causing the problem.
20060817 11:03 OMG Martin says that Dave informed him of this problem
yesterday (see ticket #20060811-5). Smokeping is still unable to reach
www.ait.ie, but the website is back online since 10:30.
20060817 11:56 OMG Ian phoned to say that there was a problem with the
webserver last night but that it's back up now and they're investigating
the cause of the problem. They are also working to allow us access for our
monitoring tools and this should be resolved shortly.
20060821 10:44 BB Taking ownership.
This ticket can be monitored at http://www.hea.net/tickets/20060817-4