Ticket Number: HEA-NOC/20060825-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20060825 09:01 UTC+1 Problem Start: 20060825 02:28 UTC+1
Ticket Closed: 20060829 11:23 UTC+1 Problem End: 20060825 10:22 UTC+1
Site/line: Crumlin VEC, HEA, IRCSET, IUA, Kilester VEC, Liberties VEC,
UCD, Whitehall VEC
Monitoring tools detect loss of connectivity to the HEA, IRCSET and CDVECs
since 2:30 AM. NBE euipment at the same site is also unreachable.
No traffic to or from affected sites.
20060825 08:56 AH Suspected onsite problem. Contacted site contacts.
20060825 10:04 AH Event is dependent ona wider Colt outage, some of which
is also detailed in ticket HEA-NOC/20060825-2.
20060825 10:22 BB Problem affected all circuits delivered on the Colt
equipment in Brooklawn House, including UCD and IUA (added to Sites in
ticket header). Colt had issued ticket reference #20792 on this issue.
Added all circuits to Colt's ticket for completeness. Identified tripped
power circuit in Brooklawn House, and reset it. All the circuits are back
in normal operation, and traffic is flowing normally.
20060829 11:22 AH Stable for over 24 hours.
This ticket can be monitored at http://www.hea.net/tickets/20060825-2