Ticket Number: HEA-NOC/20060705-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20060705 10:57 UTC+1 Problem Start: 20060705 10:38 UTC+1
Ticket Update: 20060705 16:16 UTC+1 Problem End:
Site/line: Liberties VEC
Interface HEAnet-Liberties not operational
No connectivity with Liberties
20060705 10:53 LN
Liberties Serial 3/5 went down at 10:38.
I called Denis at Liberties, no response.
try to contact BT.
20060705 11:04 LN
contacted BT, they are investigating.
their ref. 1-330511926
20060705 11:18 LN
BT called their system creshed (BT), given a new ticket ref 1-330511932
Called BT again, Eircom Engineers working on it remotely.
20060705 16:04 LN
BT called back, there was a power break around the arear in this afternoon
Eircom sees no problem with the circuit.
try to contact Liberties.
This ticket can be monitored at http://www.hea.net/tickets/20060705-4